Godrej Oasis Residents Protest Against CAM Charges Hike

• Residents oppose increase in common area maintenance (CAM) charges.
• Protest triggered after housekeeping services stopped over unpaid salaries.
• Developer cites rising inflation and wage costs behind the revised charges.

Gurugram: Residents of Godrej Oasis in Sector 88A, Gurugram, staged a protest on Saturday against a sharp increase in Common Area Maintenance (CAM) charges, claiming that maintenance services have worsened despite paying higher fees. The protest gained momentum after housekeeping services were disrupted due to the alleged non-payment of staff salaries, raising fresh concerns over society management and financial transparency.

According to residents, the monthly CAM charges were increased from around Rs 4.79 per sq ft to Rs 6.58 per sq ft, excluding 18% GST. They alleged that the revised charges were implemented without consulting homeowners or providing a detailed explanation of the additional costs.

Residents said they have been raising these concerns for several months through emails and meetings but have not received a satisfactory response. The issue matters because higher maintenance charges directly affect homeowners, who expect improved services and transparent use of their payments.

The protest intensified after sanitation workers reportedly stopped work over pending salaries, leading to a disruption in garbage collection. To draw attention to the issue, a group of residents gathered outside the management office and placed accumulated garbage there as a symbolic protest.

Residents also alleged that problems related to housekeeping, landscaping, cleanliness, infrastructure maintenance, and salary delays for security and housekeeping staff have persisted for months. They claimed that repeated strikes by workers over unpaid wages have affected the quality of services across the society.

The Residents’ Welfare Association (RWA) further alleged that despite the Occupancy Certificate (OC) being granted nearly seven years ago, the developer has not completed the handover of society operations to the RWA.

Rajinikanth Patri, General Secretary of the residents’ association, said homeowners have repeatedly sought audited financial records and a detailed breakup of maintenance expenses but have not received a satisfactory explanation for the increased charges.

Another resident, Sachin Saxena, said residents are being asked to pay higher maintenance fees even as complaints related to cleaning, landscaping, and upkeep remain unresolved. He added that garbage collection was affected after housekeeping staff stopped work due to delayed salaries.

Responding to the allegations, a spokesperson for Godrej Living said the increase in CAM charges reflects higher minimum wages in Haryana and rising inflation. The company also claimed that many residents have not been paying the required maintenance charges and have not taken steps to assume responsibility for society operations through the RWA. According to the developer, it has continued maintaining the society using its own funds while encouraging the RWA to take over operations.

Apart from maintenance issues, residents also expressed concerns about the quality of water supplied in the society. They claimed the complex still relies on borewell water with a Total Dissolved Solids (TDS) level of nearly 1,800, making it unsuitable for regular domestic use.

Residents alleged that although a reverse osmosis (RO) treatment plant has been installed, it is not functioning efficiently because of inadequate maintenance. They also said the society has yet to receive a canal water connection from the authorities.

Residents have demanded:

• Rollback of the increased CAM charges.
• Transparent financial records and audited maintenance accounts.
• Timely payment of salaries to housekeeping and security staff.
• Improvement in maintenance services.
• Early handover of society management to the RWA.
• Resolution of water quality issues through a reliable water supply.

The developer, meanwhile, has maintained that the revised charges are in line with industry standards and reiterated its willingness to transfer society operations to the residents’ association once the required conditions are fulfilled.

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