Mahagun Ordered to Refund ₹2 Lakh to Homebuyer in Greater Noida West
A district consumer commission has directed Dhanya Promoters Private Ltd, a Mahagun group company, to refund ₹2 lakh to a homebuyer over unfulfilled furnishing commitments at Mahagun Mantra-1, Greater Noida West.
- Consumer commission orders a ₹2 lakh refund and ₹2,000 compensation.
- The dispute concerns promised furnishings and other benefits at Mahagun Mantra-1.
- The order was passed ex parte after the developer failed to appear or submit a response.
Greater Noida: A district consumer commission has ordered Dhanya Promoters Private Ltd, a Mahagun group company, to refund ₹2 lakh to a homebuyer over alleged failures to deliver promised furnishings and other benefits. The commission also directed the developer to pay ₹2,000 in compensation.
The case concerns a residential flat in Mahagun Mantra-1, located in Sector 10, Greater Noida West, and the order was passed on October 12.
The complaint was filed by Indirapuram resident Vaidhi Sharma on March 9. She had booked a flat with a built-up area of 980 square feet under the Mahagun group’s Great India Property Scheme, launched on September 4, 2016. According to the allotment letter, the ninth-floor apartment was priced at ₹43.4 lakh, and the builder-buyer agreement was signed on October 1, 2016.
She told the commission that the developer had offered several additional benefits as part of the deal. These included car parking, air conditioners in the living room and bedrooms, wardrobes, and a modular kitchen without a chimney or hob. The package also reportedly included access to Sarovarh Park, two years of Plaza membership, monthly maintenance, bank loan processing fee coverage, a waiver of the first transfer fee and a double penalty for delayed possession.
According to her complaint, several of these commitments remained unfulfilled. She also stated that possession was handed over during the COVID-19 pandemic, prompting her to accept the flat without visiting the property. Despite repeated requests, the promised work was not completed.
The commission’s order noted that the developer had acknowledged shortcomings in the finishing work and offered to resolve the dispute by refunding ₹2 lakh or issuing a credit note. However, Vaidhi Sharma alleged that neither the refund was paid nor was the matter resolved.
Commission president Anil Kumar Pundir and member Anju Sharma observed that the documents showed the buyer had made the required payments, while the promised benefits had not been fully provided. The commission also noted that the developer failed to appear in the proceedings or submit a response despite receiving notice.
After examining the available documents and evidence, the commission concluded that the complaint established a deficiency in service on the developer’s part. It held that the failure to provide the promised benefits and honour the refund commitment justified relief for the homebuyer.
The matter proceeded ex parte from May 13 in the absence of a response from the developer. The commission subsequently disposed of the complaint on October 12, directing the refund and compensation.
The ruling highlights the importance of documenting promises made by developers during property sales, particularly when those commitments involve furnishings, amenities, maintenance or other financial benefits.
Homebuyers facing similar disputes should preserve their builder-buyer agreements, allotment letters, payment receipts, written assurances and correspondence with the developer. Such records can help establish whether contractual commitments have been fulfilled and support a consumer complaint when a dispute remains unresolved.
The commission’s order provides relief to Sharma in this specific case. Any further compliance or enforcement steps would depend on the applicable legal process and the developer’s response to the order.
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