Grandthum Buyers Raise Concerns Over Maintenance Charges and Incomplete Facilities

• GNIDA issued the show-cause notice dated August 7, 2026, giving the builder seven days to respond.
• Greater Noida Authority Issues Show-Cause Notice to Grandthum Builder.
• As of August 23, 2026, no subsequent enforcement action by GNIDA has been publicly confirmed following the notice.

Greater Noida: Buyers of the Grandthum commercial project in Greater Noida West have raised questions over the maintenance charges being demanded from them amid concerns about the availability and completion of common facilities.

According to a buyer’s complaint, maintenance is being charged at around ₹24 per sq ft, plus GST. The concern raised by buyers is not simply about the amount of the maintenance charge, but whether the facilities and services for which the charge is being collected are actually available and operational.

The issue has gained greater attention after the Greater Noida Industrial Development Authority (GNIDA) issued a show-cause notice to A.L. Softweb Pvt. Ltd. over several issues related to unit sales, possession, required permissions and project facilities.

The notice, dated August 7, 2026, concerns Plot No. 07, Sector Techzone-04, allotted under the ICTO/ICTESO scheme. The Authority has questioned the sale of units, possession being provided to buyers, permission for tripartite sub-lease deeds and the availability of essential facilities at the project.

According to the notice, the developer was given seven days to submit its written explanation. The notice also states that if a satisfactory explanation is not submitted within the prescribed period, the Authority would be free to take further action in accordance with the rules.

Grandthum is a large commercial project in Techzone-04 being developed by Group 108, with A.L. Softweb Private Limited listed as the promoter on the UP RERA portal.

Why Are Buyers Questioning Maintenance Payments?

The basic concern from buyers is straightforward: if maintenance charges are being collected, what facilities and services are those charges covering?

Maintenance charges in a commercial project can cover several common-area services, including security, housekeeping, common-area electricity, lift operations, fire-safety systems, landscaping, building management and other shared infrastructure.

Therefore, ₹24 per sq ft cannot by itself be described as an illegal or excessive maintenance charge.

However, buyers are questioning the charge because they allege that some common facilities at Grandthum are still incomplete or not fully operational.

For buyers, the concern is whether they should be paying the full maintenance amount when the project has allegedly not reached the level of completion and service availability expected from an operational commercial development.

GNIDA Notice Adds to Buyers’ Concerns

The buyers’ concerns come against the backdrop of an official GNIDA show-cause notice dated August 7, 2026.

The notice relates to Plot No. 07, Sector Techzone-04, Greater Noida, allotted under the ICTO/ICTESO scheme.

GNIDA has questioned the developer over the sale of units, possession being provided to buyers and the absence of permission for the execution of tripartite sub-lease deeds.

The Authority has also sought clarification regarding the availability of essential project facilities.

According to the GNIDA notice, around eight buyers appeared personally before the Authority on June 24, 2026.

The buyers reportedly informed the Authority in writing that the project had not been fully developed and that necessary facilities were not being provided.

The Authority subsequently sought an explanation from the developer regarding the basis on which possession was being given to buyers and maintenance charges were being demanded.

This is significant for buyers because the maintenance dispute is not occurring in isolation. It has emerged alongside questions officially raised by GNIDA regarding the project’s development status and facilities.

Fire, Lift and Other Facilities Under Question

GNIDA has specifically asked the builder to explain what action has been taken regarding fire safety, lift operations and other essential facilities at the project.

The Authority had previously sought a written explanation from the developer through a letter dated July 8, 2026.

According to the show-cause notice, the required written explanation had not been received by the time the latest notice was issued.

The builder has now been asked to provide details of the steps taken to ensure the availability and operation of essential facilities.

Buyers Also Raise Electricity Billing Concerns

In a separate social-media complaint, a buyer also raised concerns about the relationship between prepaid electricity meters and maintenance payments.

The buyer alleged that the two payments were being linked or clubbed in a manner that could make it difficult for buyers to discontinue electricity-related payments if maintenance charges were not paid.

This claim has not been independently verified and is not being presented as a finding of GNIDA.

A formal response from the developer or supporting documentation would be required to establish the allegation.

Questions Over Possession and Project Completion

Buyers have also raised concerns over possession being provided while parts of the project and its facilities are allegedly incomplete.

The GNIDA notice does not declare that possession at Grandthum is illegal. Instead, it asks the builder to explain the basis on which possession is being provided, particularly in the context of the required permissions and the concerns raised by buyers.

The Authority has also asked the developer to clarify the status of fire safety, lifts and other essential facilities.

Seven-Day Response Period Has Passed

GNIDA’s show-cause notice, dated August 7, 2026, gave the builder seven days to submit its written explanation.

That period has now passed.

However, as of August 23, 2026, no subsequent enforcement action by GNIDA has been publicly confirmed following the show-cause notice.

Therefore, it would be premature to state that the Authority has penalised the builder or taken coercive action against the project.

The current confirmed development is that GNIDA has formally sought an explanation from the developer.

The bigger question is whether buyers are receiving the common-area services and facilities for which they are being charged.

If the project’s essential facilities are fully operational and the maintenance charge covers legitimate services, the rate itself may be a matter of commercial agreement.

But if buyers are being asked to pay maintenance while essential common facilities remain incomplete or unavailable, they are understandably seeking a clear explanation of what exactly their maintenance payments are funding.

For now, the matter remains under scrutiny, with GNIDA having issued the show-cause notice and no publicly confirmed subsequent enforcement action as of August 23, 2026.

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