UP RERA Enables Online Complaints Against Illegal Transfer Charges by Promoters
UPRERA has launched an online complaint system allowing homebuyers to challenge unlawful transfer charges imposed by developers, strengthening transparency and consumer protection across Uttar Pradesh’s real estate sector.
- Homebuyers can now file complaints online through UPRERA e-Court portal
- Transfer charges outside family transfers capped at ₹25,000
- Family transfer cases limited to ₹1,000 processing fee
Uttar Pradesh Real Estate Regulatory Authority (UPRERA) has activated an online complaint filing mechanism against illegal transfer charges imposed by builders and promoters. The new system allows property buyers and allottees across the state to directly approach the authority through the UPRERA e-Court portal if developers demand excessive or unlawful charges during property transfers.
The initiative is being viewed as a major step toward improving transparency and accountability in Uttar Pradesh’s real estate sector, especially at a time when many buyers have raised concerns over arbitrary transfer fees charged during resale, succession, or allotment transfers.
Under the newly activated process, buyers can file complaints online using Form-M on the official UPRERA portal by paying a complaint fee of ₹1,000. The authority has clarified that complaints related to unlawful transfer charges are now fully manageable through the digital system, reducing the need for physical visits and simplifying grievance redressal.
The move comes after the implementation of UP RERA’s 10th Amendment to the General Regulations, 2019, which introduced clear limits on transfer-related charges that developers can levy on buyers.
According to the amended provisions, developers cannot charge more than ₹25,000 for transfer cases involving assignees or successors-in-interest outside the family. The authority has also stated that builders are not permitted to force buyers into signing a fresh Agreement for Sale or Lease during such transfers.
Instead, promoters are only required to make necessary endorsements and update records in the existing agreement. Any demand exceeding the prescribed limit can now be challenged directly before UPRERA through the online complaint system.
The amendment is expected to bring relief to thousands of homebuyers who previously faced high transfer fees running into lakhs of rupees, especially in premium housing projects across Noida, Greater Noida, Ghaziabad, and Lucknow.
Relief for Family Transfers and Succession Cases
UPRERA has also introduced major relief measures for family transfer and succession-related cases under Regulation 47(c).
As per the revised rules, if a property is transferred to a family member due to the death of the original allottee, the developer cannot charge more than ₹1,000 as processing fees. Similar provisions have been made applicable for transfers between family members.
The authority has clarified that developers cannot insist on executing fresh agreements in such situations — a practice that had become a common issue among buyers and legal heirs in recent years.
However, successors may be required to submit supporting documents including:
- Death certificate of the original allottee
- Succession certificate, where applicable
- No Objection Certificates (NOCs) from legal heirs
- Identity and ownership-related documents
Industry experts believe these provisions will reduce disputes between buyers and developers while making inheritance and succession transfers smoother and more transparent.
How Homebuyers Can File Complaints Online?
UPRERA has provided a simple online process for filing complaints related to unlawful transfer charges. Buyers can follow these steps:
- Visit the official UPRERA portal
- Click on “Login”
- Select “e-Court Login/Sign-Up”
- Login using OTP verification or registered credentials
- Fill the complaint under Form-M
- Under “Relief Sought,” select “Others”
- Choose “Unlawful Transfer Charges” under the grounds of complaint
- Upload all supporting documents
- Pay the prescribed complaint fee of ₹1,000
Once submitted, the complaint will be processed through UPRERA’s e-Court system.
The activation of the online complaint mechanism is expected to significantly strengthen consumer rights in Uttar Pradesh’s real estate market. For years, buyers had complained about excessive transfer fees and hidden processing charges imposed during property transfers, often with limited regulatory intervention.
By digitising the complaint process and clearly defining permissible charges, UPRERA aims to create a more standardised and buyer-friendly environment in the state’s housing sector.
The latest reforms are particularly important for cities such as Noida and Greater Noida, where resale and secondary market transactions form a substantial portion of property deals. Real estate observers say the move could improve buyer confidence while ensuring developers follow uniform transfer practices in line with regulatory norms.
